Help with access, billing, and bugs.
Email the team if your account, Guppy Pro access, video import, billing, or app experience is not working as expected.
Access basics
- Guppy needs a free account. It works on the web at app.guppycalisthenics.com and on iPhone, and the two stay in sync.
- Free covers creating workouts, logging every set, your three newest saved workouts, the last 7 days of history and your first video import.
- Pro adds every saved workout, your full history, 25 video imports a month, plans and skill progressions, and attaching your own training videos.
What to include
- Your Guppy account email
- Whether you have Guppy Pro or an account without Pro
- What screen or paywall message you are seeing
- Whether you use Guppy on the web or iPhone, plus your browser or iOS and app version
- Screenshots or a short screen recording if available
- For video imports, the platform, approximate submission time, and import status shown in Guppy
Access problems
Use this for paywall loops, missing limited access after cancellation, restore-purchase issues, or account access problems.
Billing questions
If you subscribed on iPhone, Apple handles charges and refunds. If you subscribed on the web, billing runs through our Stripe checkout. We can help either way.
Bug reports
Send the exact steps, what happened, and your device/app version so we can reproduce the issue.
Video import help
Use this for a supported link that fails, an import that remains processing, duplicate handling, or a monthly allowance that looks incorrect.
Privacy requests
Email us with account, training history, feedback, or data questions.
Questions
How do I cancel Guppy Pro?
Cancel where you subscribed. On iPhone: open Settings, tap your name, then Subscriptions and Guppy (or use Manage Apple Subscription in Guppy's settings). On the web: open app.guppycalisthenics.com, go to Settings, and choose Manage subscription under Plan. Cancelling stops the next renewal, and Pro stays on until the end of the period you paid for. Deleting your account does not cancel a subscription.
What's free and what needs Pro?
Free covers creating workouts, logging every set, your three newest saved workouts, the last 7 days of history and your first video import. Pro unlocks every saved workout, your full history, 25 video imports a month, plans and progressions, and your own training videos. See the pricing page for the full comparison.
Can support cancel or refund my subscription?
For iPhone subscriptions, Apple handles cancellations and refunds through your Apple ID. For web subscriptions, email us. Either way, support can help with access, account state, and restore-purchase issues.
How do I delete my account?
Open Settings in Guppy, tap your account picture, then choose Delete Account. Guppy removes your local data and starts deletion of linked cloud and processor data. Deleting the account does not cancel Apple billing, so use Manage Apple Subscription if you also want to stop renewal. If you used Sign in with Apple, remove Guppy afterward from iPhone Settings > your name > Sign in with Apple, or at account.apple.com.
How many public videos can I import with Pro?
Guppy Pro includes up to 25 successful public video imports per UTC calendar month. Failed, canceled, unsupported, rejected, and duplicate requests do not count.
I opened the friend-share sheet. Where is my discount?
Opening the iOS share sheet does not confirm that a message was sent and does not by itself earn an offer. Guppy will show exact eligibility, terms, and redemption instructions before sharing only when a verified Apple-supported offer is configured.
How fast do you reply?
We aim to respond within one business day. Access and billing problems are prioritized.