Support
Help with access, billing, and bugs.
Email the team if your account, trial, subscription, limited access, or app experience is not working as expected.
Email support@followusai.comAccess basics
- Guppy requires an account to use the app.
- New users unlock the app with the current free trial or paid subscription offer.
- Limited free access is available only after a trial or paid subscription has ended.
- If you should have limited access but are fully blocked, email support with your account email and a screenshot.
What to include
- Your Guppy account email
- Whether you are in a trial, active subscription, canceled subscription, expired trial, or limited free access
- What screen or paywall message you are seeing
- Your device model, iOS version, and Guppy app version
- Screenshots or a short screen recording if available
- For video imports, the platform, approximate submission time, and import status shown in Guppy
Access problems
Use this for paywall loops, missing limited access after cancellation, restore-purchase issues, or account access problems.
Billing questions
Apple handles charges, renewals, cancellations, and refunds. We can still help you understand what the app is showing.
Bug reports
Send the exact steps, what happened, and your device/app version so we can reproduce the issue.
Video import help
Use this for a supported link that fails, an import that remains processing, duplicate handling, or a monthly allowance that looks incorrect.
Privacy requests
Email us for account, shared community program, feedback, or data questions.
Questions
Why am I seeing the paywall?
Guppy now has a hard paywall for new users. You need an account and an active free trial or paid subscription to unlock the app.
What happens after my trial or subscription ends?
Your account should move into limited free access. If the app fully blocks you after your trial or subscription ends, contact support.
Can support cancel or refund my subscription?
Apple manages App Store billing, cancellations, and refunds through your Apple ID. Support can help with app behavior, account state, and restore-purchase issues.
How do I delete my account?
Open Settings in Guppy, tap your account picture, then choose Delete Account. Guppy removes your local data and starts deletion of linked cloud and processor data. Deleting the account does not cancel Apple billing, so use Manage Apple Subscription if you also want to stop renewal. If you used Sign in with Apple, remove Guppy afterward from iPhone Settings > your name > Sign in with Apple, or at account.apple.com.
How many video workouts can paid members import?
Weekly, monthly, yearly, and lifetime paid access each include up to five successful imports per UTC calendar month. Failed, canceled, unsupported, rejected, and duplicate requests do not use the allowance.
I opened the friend-share sheet. Where is my discount?
Opening the iOS share sheet does not confirm that a message was sent and does not by itself earn an offer. Guppy will show exact eligibility, terms, and redemption instructions before sharing only when a verified Apple-supported offer is configured.
How fast do you reply?
We aim to respond within one business day. Access and billing problems are prioritized.